FAQs

FREQUENTLY ASKED QUESTIONS
& SHOPPING GUIDE



LVNA By Drake Dustin is jewelry brand established in the Philippines by jeweller Drake Dustin Ibay and his team of artisans, goldsmiths and jewelry specialists which offers international standards services and the highest quality of ready-made and bespoke affordable fine diamond jewelry investments that you deserve the most. ​

LVNA offers best value for money everyday wear jewelry such as earrings, rings, necklaces and other jewelry products. It also offers custom jewelry orders, engagement rings, weddings bands and loose diamonds for all your jewelry requirements.

Pre-Sales Questions


LVNA DIAMONDS & GOLD
We only carry 100% Genuine Earth-Mined (Natural) Diamonds with the hardness of 10. We don’t sell lab-created, grown or cultured diamonds which is just about 10%-30% the value of naturally mined diamonds. No moissanites too. We don’t sell gold plated or fashion jewelry. Only the real ones with gold metal purity of 14kt, 18kt, 21kt, 24kt all in international standards metal formulas.

ARE THEY PAWNABLE?
All real diamonds & gold should be pawnable. Pawn value would depend on the pawnshop institution, but please do note that they are not jewelry appraisers. Only licensed and graduate jewellery appraisers are the only legitimate entities who can appraise a true market value of precious stones and metals.

ARE THEY GIA CERTIFIED?
GIA certificates are only issued per solid single diamond with sizes of 0.30ct and above not per total carat weight (cttw/tcw). Most of our ready-made jewelries are composed of several melee (tiny) diamonds which does not qualify for GIA. We do have a lot of GIA certified diamonds 0.30ct to 15ct available for custom made jewelry orders.

JEWELRY CERTIFICATION
We do issue official store receipts on all our jewelry products and Jewelry Identification Certificates for every purchase.

​ ASSURANCE
We offer free use of our high-grade diamond testers in all our stores for all our products.
Only the real deal at LVNA. 100% MONEY BACK GUARANTEE!

​ ETHICAL SOURCING
All ready-made diamond jewelry items and loose diamonds are sourced from manufacturers who acquire these precious stones ethically. LVNA certifies that all of its diamonds are bought on the basis of written guarantees produced by its suppliers which are in compliance with the Kimberley Process.

​ LVNA, strongly attached to the ethics, respects human rights, universal civil liberties and fundamental freedoms beyond local habits and is committed to assuring the integrity of our sources and maintaining the highest standards of social and environmental responsibility. ​

LVNA obtains diamonds only from those countries which are full participants of the Kimberley Process Certification Scheme (KPCS). It is an international cooperative monitoring system created to discuss the ways to eliminate the flow of “conflict diamonds” in the import and export of rough diamonds. The Kimberley Process requires its members to tightly control that diamond purchases do not finance violence by rebel movements.

​ The Kimberley Process started when Southern African diamond-producing states met in Kimberley, South Africa, in May 2000 and has been in force since 2003. It is open to all countries and as of 2013, it has 54 participants, representing 81 countries all around the world from the European Union to United States. It is a civil society initiative and implements the requirements of preventing the flow of conflict diamonds coming from conflict zones, defined as such by the United Nations. ​

The Kimberley Process Certification Scheme (KPCS) guarantees that each rough diamond that crosses an international border between two signing countries are ”conflict-free”. ​ Find out more about the Kimberley process : http://www.kimberleyprocess.com/home/index_en.html/

LOCAL DELIVERY
LVNA prides in its 100% efficiency when it comes to delivering you jewelry. Via our partner courier, LBC we deliver with safety, security and insurance for all deliveries. Expect your pieces to arrive

Partner Courier: LBC
2-5 business days delivery within Metro Manila ​​
2-7 business days delivery outside Metro Manila

INTERNATIONAL SHIPPING
LVNA offers international shipping via FedEx International Priority for an additional flat rate of PHP 4,500.00 anywhere in the world. Package sent outside the Philippines takes 3-7 business days before it arrives to your doorsteps. LVNA does not cover and is not liable for local customs taxes that will incur in your country

Global Courier: FedEx
Additional shipping fee (P4,500.00)​
3-7 business days delivery

SAME DAY DELIVERY ARRANGEMENT
We do offer arrangement of same-day delivery via Lalamove or Grab delivery at buyer’s expense. Lalamove or Grab delivery does not cover our delivery insurance policy.

Same Day Delivery: Lalamove or Grab Buyer's expense and insurance​​

Our team will send you an SMS of your package tracking details upon shipment of products. You can use this reference to track the whereabouts and status of your shipment online. ​

All shippings may be subjected for delays due to weather or unforeseen circumstances outside our scope that may affect the process and time frame of delivery. But rest-assured that we'll guarantee that your package will be delivered to you in tip-top condition.

We accept cash and all major credits cards for in-store purchases with available installment plans for BPI and BDO Credit Cards and straight payments for other cards. Check payments are allowed but item will only be released upon clearing of check.

For online transactions we accept arrangements via Bank Transfers, Wiring, Over-The-Counter Deposits, Western Union, PayPal and other money remittance centers.

Cash
All major credit cards for in-store purchases (includes installment plan options)
Straight payments from other cards
Check payments (item to be released once the check clears)
Online transactions
Bank transfer​
Wiring
Over-the-counter deposits
Western Union
Paypal
Other remittance centers

Jewelries are prone to wear & tear like any other things we use often, overtime, the gold may get dents, scratches, softened prongs and its appearance may appear dull due to usage but this is normal as gold is a very soft metal. We at LVNA offer free jewelry cleaning and repolishing on all jewelry items which are purchased from us. You can bring it anytime at any of our mall locations.

SHANGRI-LA PLAZA MALL, EDSA
Mid-Level East Wing, (inside STYLED Pop Store) Mandaluyong City, Philippines 1552
Open Daily 12nn-9pm ​

THE PENINSULA MANILA HOTEL (OPENS MARCH 28, 2021)
2/F LVNA Hotel Lobby Hall Makati City, Philippines

AYALA MALLS MANILA BAY
2/F Filipino Village (inside 7107 Islands) ASEANA, Paranaque City, Philippines
Open Daily 12nn-9pm

ESTANCIA CAPITOL COMMONS
2/F East Wing, Estancia Mall Shaw Blvd. corner Meralco Ave. Ortigas Center, Pasig City
Open Daily 12nn - 9pm ​

AYALA MALLS VERTIS NORTH
2/F LVNA Pop-Up (inside The Fifth store) Ayala Malls Vertis North, Quezon City, Philippines
Open Daily 12nn-9pm ​

UPTOWN MALL BGC
2/F Uptown Mall, Bonifacio Global City
Taguig City, Philippines

MOLITO ALABANG (OPENS MAY 2021)
1/F LVNA Molito Lifestyle Center, Alabang
Muntinlupa City, Philippines

LVNA CAVITE BRANCH (OPENS JUNE 2021)

LVNA DAVAO BRANCH (OPENS OCTOBER 2021)

LVNA By Drake Dustin (Hong Kong Office)
16 Working Port Building 3 Hau Fook Street Tsim Sha Tiu, Hong Kong

Contact Office Tel: +632 82431664 (Shangri-La Branch)
Whatsapp/Viber Only: +639770037190
Email: info@lunabydrakedustin.com
Facebook Page: LVNA By Drake Dustin
Instagram: @lunabydrakedustin @gemsbyluna

Product Questions


All real diamonds & gold should be pawnable. Pawn value would depend on the pawnshop institution, but please do note that they are not jewelry appraisers. Only licensed and graduate jewellery appraisers are the only legitimate entities who can appraise a true market value of precious stones and metals.

GIA certificates are only issued per solid single diamond with sizes of 0.30ct and above not per total carat weight (cttw/tcw). Most of our ready-made jewelries are composed of several melee (tiny) diamonds which does not qualify for GIA. We do have a lot of GIA certified diamonds 0.30ct to 15ct available for custom made jewelry orders. ​

Most of our jewelry are factory machine-made which makes the jewelry setting very intricate and detailed achieving the highest quality of jewelry crafting minus the tedious and costly process of traditional hand-made jewelry making.

​ We also buy in wholesale direct from factories and manufacturers in Hong Kong, Japan, India and other well known diamond and jewelry trading countries. Over the years, through our extensive sourcing and continued strong business relationships with our suppliers and manufacturers we are able to secure the highest discounts and lowest cost of jewelry items that we bring to you our consumers. LVNA guarantees the best deals and trusted source of factory direct jewelry prices retailer in the Philippines. You’ll always find a jewelry deal you can’t resist from LVNA By Drake Dustin.

Preorders is a monthly offer we do with our valued and repeat clients. We would offer preorder jewelry goods for the consumers to buy so we can get the best discounted rate. To join our Preorder Group or see our preorder items, please stay tuned in our Instagram account: @lunabydrakedustin

Things You'll Need

Ruler
Thin strip of paper

Instructions
1. Cut a thin strip of paper
2. Wrap the paper around your finger. Make sure the paper is below the joint of your finger and close to your knuckle.
3. Mark the spot where the paper meets and measure the distance with your ruler.
4. Use the following chart to determine your ring size. Rings also come in half sizes, the measurements of which, of course, will fall somewhere in between the whole sizes.

Below you can find the standard ring sizes along with the corresponding diameters and circumferences.
*Free one-time resizing for all rings
(1-2 business days upon purchase)
**Free one-time repair for loose/fallen diamonds
(as long as it wasn’t dropped or the prongs got deformed due to hard knocks or brute force within 7 days of purchase)

Do use regular soap and soft bristled brushes when cleaning
Do bring back you jewelry to LVNA stores for free cleaning and repolishing
Don't wear your jewelry when sleeping
Don't wear your jewelry during heavy sports activities
Don't come in contact with harsh chemicals

Our team will notify you and send you an SMS of your package tracking details upon shipping which you can track here; ​

Local Delivery https://www.lbcexpress.com/track/
International Delivery https://www.fedex.com/en-us/tracking.html

Pack your item(s) securely before shipping. We suggest that you send your item via an insured, traceable shipping method. LVNA does not take responsibility for loss or damage of items in transit.

​ The cost of return shipping is not covered by LVNA and remains the customer's responsibility.

​ Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request. ​

Should you have any questions, feel free to contact any of our customer service team.


Only items with defects are allowed for returns or exchange (within 1-2 business days upon purchase)
Made-to-order, modified/resized jewelry can NOT be returned or exchanged ​

Care Guide
Do use regular soap and soft bristled brushes when cleaning
Do bring back you jewelry to LVNA stores for free cleaning and repoloshing
Don't wear your jewelry when sleeping
Don't wear your jewelry during heavy sports activities
Don't come in contact with harsh chemicals
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